FAQ

1.What can coupons apply to?
Coupon codes, for online use only, often apply to one or two categories. Coupon codes will never apply to shipping costs. Coupon code use is limited to one use per customer and one per order. If your coupon code lowers your cart value from over $49 to under $49, you may want to consider choosing free shipping over the coupon code.

New subscriber coupon code may only be used once per customer and is only for new customers. Misuse in any way (e.g. using different emails or similar tactics, creating fake accounts, or breaching these terms in any way) may disqualify from coupon benefits all together.

2.What carriers do you use?
We ship orders using trusted carriers such as UPS, FedEx, and USPS. These carriers allow us to provide reliable and efficient delivery services to our customers.

3.My order is taking longer than I expected. Can you give me an estimate? 
Due to occasional supply chain disruptions, some products may be placed on backorder by our manufacturers. While we are constantly working to minimize these issues, shipping delays can still occur.
You are always welcome to contact us for a status update on your order. We are more than happy to provide you with the latest information.

4. Do I need to be there to sign for it?
No, you do not need to sign for the package when it is delivered. Our carriers are able to leave the package in your mailbox or at your front door for your convenience.

5. What happens if my package gets lost?
If your package is lost with no movement ten business days after being shipped, we ask customers to reach out to customer service directly . Our team will work diligently to resolve the issue.