Return and refund policy
Return within 30 days without hassle
At Ulveol.com we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple and convenient return process.
Detailed information about the return policy:
Return period: You may return items within 30 days from the date of receiving your order.
Return conditions: Items must be in their original condition, unused, and in the original packaging.
Free return: We cover the cost of return shipping, so you can send items back at no extra charge.
How to return an item:
Contact customer support: To initiate a return, please contact our customer support at support@ulveol.com. Provide your order number and the reason for the return.
Return instructions: Our team will provide you with a return authorization and detailed instructions on how to return the item.
Pack the item: Securely pack the item(s) in the original packaging, including all accessories, tags, and documents.
Shipping label: We will provide you with a prepaid return label. Print the label and attach it to the package.
Send the package: Drop off the package at the nearest courier service location according to the instructions provided in the return authorization email.
Refund process:
Inspection: After receiving the returned item(s), we will inspect them to ensure they meet the return conditions.
Refund: Once the inspection is complete, we will process your refund request. Depending on your bank or payment system, funds may take up to 3 business days to be credited back to your original payment method.
Exchanges:
Please call us or email us to discuss any issues you have experienced with your product, and we will do our best to resolve your concern.
Non-returnable items:
Some items may not be eligible for return due to hygiene or safety reasons. Such items will be clearly marked as non-returnable in the product description.
Customer Service:
Company name: Ulveol
Address:
Ana de Castro Osório Street 3, 4A
Lisbon Region, Lisbon 1500-038
Portugal
Contact us:
📱 +351920818504
✉️ support@ulveol.com
Business hours:
Monday – Friday: 8:00 – 17:00
Saturday – Sunday: Closed